Frequently Asked Questions
Everything you need to know before, during, and after your stay.
Booking & Cancellation
You can cancel for any reason up to 60 days before your arrival date and receive a full refund, less our admin fee and a 3.5% processing fee on the initial payment. Cancellations within 60 days of arrival, no-shows, early departures, and cancelled stay extensions are non-refundable. We strongly recommend purchasing travel insurance to protect against unexpected cancellations.
Yes. Every reservation automatically includes a Limited Damage Waiver that provides up to $1,000,000 in general liability coverage, $1,000,000 in bodily injury coverage, and $10,000 in contents coverage per stay. There's no separate security deposit required from guests. The Renter remains responsible for intentional damage and any unreported damage. All damage must be reported before checkout for waiver coverage to apply.
Our office hours are 9:30 AM – 9:00 PM CST daily. Office visits are available by appointment. Call us at 262-254-6688 or email stay@elitelakerentals.com. We are available 24/7 for emergencies — for after-hours emergencies, please call 262-254-6688 and follow the prompts to reach our emergency line.
Before Your Stay
Each Elite Lake Rental property is stocked with:
- WiFi internet access
- Ready-made beds with freshly laundered linens
- Two bath towels, one hand towel, and one washcloth per guest
- Kitchen sponge, hand soap, dish soap, and dishwasher soap
- One roll of paper towels
- Kitchen trash bags
- Bathroom starter kit (per bath): hotel-style shampoo, conditioner, and bath soap
- Two rolls of toilet paper per bathroom
- Propane for the BBQ
- Laundry detergent
- Hair dryer
- Iron and ironing board
- Kitchen stocked with cookware, glassware, dinnerware, and tableware
Properties are typically not stocked with ziplock bags, plastic wrap, condiments, spices, foil, or similar consumables. The starter kits we provide are complimentary and meant to cover your needs before your first store run. See each property listing for a full list of amenities.
Most of our vacation rentals are not pet-friendly due to allergy considerations. Pet-friendly properties are clearly marked and typically allow up to two (2) housebroken domestic dogs unless otherwise stated. A flat $200 dog fee per stay applies to pet-friendly bookings (regardless of number of dogs). All pets must be approved prior to occupancy. Bringing any pet to a non-pet-friendly property is grounds for immediate eviction of the entire party. Please contact us at stay@elitelakerentals.com if you have questions.
All our homes provide off-street driveway parking. Garage access is not included. The number of available off-street spaces is listed on each property page. If you're bringing a boat or trailer, please contact us in advance — most areas do not allow overnight street parking, and some homes cannot accommodate boat or trailer parking.
Yes. Each Elite Lake Rentals property includes a propane gas BBQ with complimentary propane, unless prohibited by the HOA. The property listing will note if a BBQ is not available. Charcoal grills and outdoor heaters are not permitted.
During Your Stay
Check-in begins at 4:00 PM and check-out is at 10:00 AM. Your unique door code activates at check-in and deactivates at check-out. If your home is ready before 4:00 PM, we'll message you and activate your door code early. We can't guarantee early arrivals before the day of arrival.
Late check-out may be available by request for a fee. Because we don't hold dates without payment, late check-out cannot be guaranteed in advance — requests are reviewed and approved (or declined) the evening before your departure date. Please contact us at stay@elitelakerentals.com to request late check-out.
All Elite Lake Rentals properties are non-smoking and non-vaping inside. Smoking and vaping are permitted outside in the driveway or by the fire pit (where applicable). Smoking inside any property results in a $1,000 damage fee. All cigarette butts must be properly disposed of.
Day visitors are permitted, as long as the total number of people on the property does not exceed your maximum occupancy plus 4 additional people. All visitors must leave by 10:00 PM unless approved in advance, and must comply with property rules and quiet hours. Overnight guests beyond your registered party are not permitted. Please note our zero-tolerance policy on excessive noise — parties are strictly prohibited and result in immediate eviction.
Mid-stay or daily housekeeping can be arranged for an additional fee, depending on the services you'd like. Please contact stay@elitelakerentals.com for details and pricing.
We're happy to share recommendations for restaurants, activities, and local services to help you plan your stay. We don't offer in-house concierge booking services, but we know the Lake Geneva area well and are glad to point you in the right direction.
Yes. All our properties include in-home laundry or laundry facilities on the nearby premises.
After Your Stay
Please contact us as soon as possible at stay@elitelakerentals.com or 262-254-6688. We'll make reasonable efforts to locate your items, but we can't guarantee recovery — many vendors enter the home shortly after check-out. We hold lost items for 14 days after departure. If your item is found and you'd like it shipped, you'll be responsible for shipping costs.
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